Refund Policy
We always strive for 100% customer satisfaction! If you are
unsatisfied with your Flare product, please contact our Customer Care
team at trichardson@flarecandlecompany.com so we can refund, exchange, or replace
your product as soon as possible. Please include photos and a
detailed description of your concern(s) in the email.
Conditions. We do not refund used or damaged products. Please
return your items back to Flare in the original packaging and
ensure that the shipment is carefully packed because we cannot
process refunds on items that arrive broken. All returns must be
received within approximately 5 days of the day you receive your
order. Proof of purchase is required on all refunds, exchanges, or
replacements (e.g., your Flare order number, order confirmation email.
store receipt, etc.).
Shipping and Handling. We do not refund return shipping or handling
fees because we are a small, growing business. You are responsible
for all shipping and handling costs for returned items. Once
submitted, refunds are credited back to the same payment method
used to make the purchase within approximately 3-10 business days.
Note: WE DO NOT ACCEPT RETURNS OR OFFER REFUNDS ON
DISCOUNTED/SALE ITEMS, GIFT CARDS, OR THIRD PARTY PRODUCTS.
unsatisfied with your Flare product, please contact our Customer Care
team at trichardson@flarecandlecompany.com so we can refund, exchange, or replace
your product as soon as possible. Please include photos and a
detailed description of your concern(s) in the email.
Conditions. We do not refund used or damaged products. Please
return your items back to Flare in the original packaging and
ensure that the shipment is carefully packed because we cannot
process refunds on items that arrive broken. All returns must be
received within approximately 5 days of the day you receive your
order. Proof of purchase is required on all refunds, exchanges, or
replacements (e.g., your Flare order number, order confirmation email.
store receipt, etc.).
Shipping and Handling. We do not refund return shipping or handling
fees because we are a small, growing business. You are responsible
for all shipping and handling costs for returned items. Once
submitted, refunds are credited back to the same payment method
used to make the purchase within approximately 3-10 business days.
Note: WE DO NOT ACCEPT RETURNS OR OFFER REFUNDS ON
DISCOUNTED/SALE ITEMS, GIFT CARDS, OR THIRD PARTY PRODUCTS.